I recently sent in a gold necklace to be repaired at Silver Lion Jewellers Exeter. The catch at the top had a minor break and so a simple re-solder was all that was required. I was impressed by how quickly they had managed to turn around my necklace, however, this was soon turned to disappointment. When I opened the package containing 'my' necklace it seemed to have grown 6 inches... When I questioned this, I was met with a rude and condescending response. I was repeatedly told 'why would we give you 6 inches of gold chain for free?!' and when I produced a photograph to compare the lengths I was told that I must have been wearing a different necklace, I own one gold necklace (lol). Unfortunately, the appropriate procedure had not been followed and so the receipt I was given for the work had no proof of length that I could rely on. I then had to call my mum to see if she had the receipt for the original purchase to prove the length of chain. When she called the shop to discuss this she was once again subjected to a rude member of staff who even tried to suggest that I was lying to my mum! In the end it seemed easier just to ask the shop to remove the 6 inches of chain so that I could at least have a chain that was the same length as the one I handed in - they were even going to charge me for this! The whole experience was terrible and I would NEVER TRUST them to fix any jewellery of mine in the future. I was made to feel as though I was stupid and was not treated like a paying customer. Very thankful that this was not sentimental, fortunately I had removed the charms that were. It is disappointing that when trying to support a local business I was treated so poorly.
Best jewellers in Devon!!!! And the sisters who work there are so lovely and friendly:)
I wrote a review on their business Facebook page but because it was negative they took down their entire Facebook page. We brought and engagement ring and she said it would take up to a week to be either resized or reordered. A month of rude, patronising emails and phone calls later from the proprietor explaining in a very condescending way that the ring couldn't be resized or reordered I asked for the ring back as is. She then proceeded to ask me "why do you want it back, it doesn't even fit you, which finger are you going to wear it on?". I don't understand why is was any of her concern what I did with the ring we paid for. When the ring came it came with an equally bizarre and uncalled for note saying" I hope you enjoy the ring ON ANOTHER FINGER!! "it CAN NOT be resized". I don't know how or why she thought this behaviour was exceptable, I can only assume it was because we live so far away we couldn't just nip in to confront her. Shopping for an engagement ring is ment to be an enjoyable and memorable experience but she made it memorable for all the wrong reasons.
Always so helpful. Great repairs and competitively priced. A pleasure to shop here.
The most kind and lovely staff. Staff are always helpful. They will help anyway possible.
Silver Lion Jewellers is a UK Jewelry Store based in Exeter, South West England. Silver Lion Jewellers is located at 12 Gandy St, Exeter EX4 3LS, UK.
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