Received a text early morning so decided to take the day off work and waited in all day, never turned up. I have another text now saying the same....what say it doesn't arrive!?
Late delivery and was damaged. I arrange for return with supplier . This was was straight forward. DX rang and said they would collect it Friday and I waited in all day. They never turned up and did not phone. Issues are with communication person in office was very helpful but systems not joined up. I eventually got it sorted so went from 1 to 2 star's.
Asked for a redelivery on a notification of the original delivery date, the delivery still happened on the date the said despite receiving a confirmation email, delivery would take place on the requested, I required. Just hope that the request happens.
My package was sent to local depot 11 days ago. When I enquired DXs said that the item was too heavy..! Well a week later with the package still in the depot DX admitted that the package wasnt too heavy but my address I gave was incorrect. As my house has been here since 1567 and I myself have lived here for 64 years I feel certain of my address. Of course if you manage to wheedle out the telephone number of Exeter depot dont expect it to be answered....ever. The DX customer service lady in DX HQ checked out my address and said it was correct on their system and promised the package would arrive Saturday ....but hey-ho...yep youve guessed ...it did not arrive. I just want to add to my previous paragraph I wrote some time ago. Well, fast track three weeks on and the package is still in the Exeter depot and has not been delivered to my home address.The supplier has now recalled the package from DX and sent another package via UPS that arrived the following day. I think my one star is crazily generous for DX. I could have cycled to the north of England on my sons mothballed tricycle with a plastic mini trailer, collected the package and returned to Devon faster than DX hopeless attempt at delivery. God forbid I have just read DX also deliver passports..!!
In my opinion, you rate the company unfairly because all and exactly all the staff tries to provide high quality services, but it should be taken into account that we are not able to control random incidents such as weather or delayed deliveries to the company and then to the customer. Everyone will only judge bad and no one will give a good opinion. The DX company tries to make delivery possible on time and within the prescribed period. Unfortunately, even the best companies have small mistakes. Despite all my efforts, I know the situation with the driver trying to deliver the package and the customer is not at home because on holiday and then: anger and remorse like, why I do not have a shipment. You really should not judge the company after one small mistake. I wish that every customer would be satisfied.
DX SERVICE CENTRE is a UK Local Government Office based in Exeter, South West England. DX SERVICE CENTRE is located at Eagle Way, Exeter EX2 7HY, UK.
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