I feel the need to add this review because of some of the silly comments being made here. I am not affiliated with the practice (if I were my professional standards would prevent me commenting.)Doctors: Helpful, friendly, kind and understanding. Having said which.Receptionists: Excellent at triage, and very helpful. The surgery appears to be trying to do more with less, and does a good job at it.I feel a particularly strong need to point out that healthcare navigators will be bound by the same legal and ethical standards as the doctors. The hippocratic oath has nothing directly to say about privacy. Modern doctors do not swear it in some ancient form.
My experiences with Mount Pleasant have generally been very positive, but twice lately I have had phone conversations with GPs which, I felt, left a lot to be desired. The first time, I rang the surgery because I was having pain for which there was no obvious cause. I explained this to the (very helpful) healthcare navigator, who promised a call from a GP. Fine, and the call came quickly, but his first words Yer all right?, left me somewhat nonplussed. I would have preferred something along the lines of Hello, Im Doctor ---. I understand that you have been experiencing pain - would you like to tell me a little about it? My hearing is good, but the subsequent mumbling from this GP was difficult to decipher and at the end of the call, I put down the phone bewildered and angry. On the second occasion, the surgery rang me about the results of a recent blood test, and promised a call from a GP to explain the implications of this. The call duly came. I greeted the GP and he responded by saying What can I do for you? Leaving me to explain why HE was ringing ME! Surely a quick look at my record would have prepared him? A little preparation, improved telephone manner, clear speech. These things would make such a difference and at no cost at all to the practice! Food for thought, perhaps?
Absolutely disgusting people in here! They call themselves receptionists and manager! They lack in customer services! Definitely changing my surgery! Also if you do ever have a complaint: dont complain to the manager! Take it to the Ombudsman, as they cover up for one another and make you out to be the liar! Worst service ever!
Absolutely horrible surgery! The receptionists are not good, they lack in customer services big time! When confronted about their services they turn things around. The receptionists are giving the doctors a bad name! I have changed my surgery since and absolutely love the new surgery. Mount pleasant booked me for an appointment which was a month away, had a text confirmation of appointment. Rang again after 3 weeks to check the appointment in order for the receptionist to say they have given my appointment to someone else! How is that possible?? They couldnt deal with my problems instead of passing it on to a manager they just laughed at me. So i said if you want to laugh go join the circus. Apparently that was rude and started crying as another receptionist took over the call. Again this receptionist was very unpleasant and unprofessional. They lack customer service, they lack understanding, they lack concern, they lack care, and they make you feel bad! If you want to be looked down on these receptionists will easily do that and blatantly laugh in your face. Thats all theyre good for! This also isnt my first time to be treated like this.
Spoke on the phone to Dr. Hopkins when I had the cough for like 2 weeks. Told him that I tried 4 different types of medicines and asked what else I could take or do he then told me that he doesn't know.. instead of advising me to go and see the pharmacist if he did not know.. if it's like this, anyone can be a doctor.They also use Google to see what medicines they can give you .. Like seriously. They study and get paid that much for doing nothing and not knowing anything.
Mount Pleasant Health Centre is a UK Doctor based in Exeter, South West England. Mount Pleasant Health Centre is located at Mount Pleasant Rd, Exeter EX4 7BW, UK.
Please contact with Mount Pleasant Health Centre using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Mount Pleasant Health Centre opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Doctor in Exeter
You Might Also Consider