DO NOT BOOK!!!!!! Extremely unprofessional, accommodation was awful, nothing like the photos, it was dirty and falling apart!! Made a complaint but no help from Blue Chip, when you leave a review with Reevo they reply to it making out it was the customers fault!! This review is 100% accurate DO NOT BOOK WITH THEM!!!
DO NOT BOOK WITH BLUE CHIP HOLIDAYS! WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. We have used blue chip holidays for a couple of years with no problem. Then stayed in a property where we had dirty bedding, mice, loads of dead flies, broken t.v., broken whirlpool bath the list goes on. Firstly we asked for the bedding to be changed which did not happen till the next day as it was a Sunday so had to sleep in used bedding. Then in the night saw a mouse so enough was enough and asked to change properties. They were extremely unhelpful never apologised. We were moved to a cramped house miles away with no facilities and told we were not allowed to go back and use the pool etc where we were meant to be staying. It certainly was not a 4 or 5 star house. It was the worst holiday I have ever been on. I will never use this company again. They were rude unhelpful uncaring uncompassionate and completely lacking in customer service. Once they have your money they do not care about you and your holiday experience. Please do not book with this company.
Stayed at Inglenook cottage in Polperro. At first glance it seemed ok. just a bit musty smelling. Discovered the bathroom floor was really dirty after having a shower later the same day. Some of the kitchen stuff had sticky dust on it also. Had to lift the cushions on the rather uncomfortable sofa to find food crumbs, dog hairs, sweet wrapper and general dirt. On closer inspection there were cobwebs and dirt that had clearly been there a long time. Called the house keeper straight away and was told they'd never had a complaint before. She offered to come and clean up for us. I declined her offer as I was planning to leave earlier than originally planned. Considering that I had to pay an extra 100 cleaning deposit I find it quite a joke that they have the nerve to request it and then let out properties in a dirty condition.
Do not touch this company. Today I called to arrange check in for a lodge booked through blue chip to find that the park we had booked (and paid for in full via Blue Chip) was not booked at all and had been let to someone else. In short we now have no holiday. Blue chip's only solution is to offer a full refund but can offer no solution to the fact we now have no holiday to go on. Appalling and hard to believe that a company specialising in holiday lettings are so ridiculously incompetent. If I could post a zero star review this would be a more appropriate rating.
I previously left a hasty bad review for this company, my mistake. They went above and beyond to solve an unforeseen problem that was beyond their control. Great service and especially well taken care of by a helpful member of staff called Sarah. Thanks very much.
Blue Chip Holidays is a UK Travel Agency based in Exeter, South West England. Blue Chip Holidays is located at Cranmere Court, 1 Lustleigh Cl, Exeter EX2 8PW, UK.
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