Stop phone harassing me!!! I'm not interested in joining OK
WARNINGIf you attempt to leave this gym you must also be sure to CANCEL YOUR CARD as they WILL TAKE UNAUTHORISED PAYMENTS. I submitted my cancelation form to them in January 2018 and have just found out they have continued to take payments from me every month, not visa debit payments but actual card payments. My bank have advised that I need to now cancel and get a new card as this is the only way to stop them taking payments from me. When I went into the gym to try and sort this out they said they would look for the form and told me to come back in half an hour, when I got back they couldnt find the cancellation form I had given them in January. I was rudely told by the area manager that anyone could say they filled out a form, insinuating that I was trying to fleece them out of money.. Theyre the ones that have been taking un-authorised card payments from me each month(!) Snap Fitness are now trying to charge me for another month as per the 30 day cancellation policy. I have written a formal complaint; I am hopeful that they will refund all the payments they have taken without my authorisation, as I am not paying for their staffs incompetence.
Staff are good. Atmosphere isn't very friendly & they play AWFUL remixed dubstep music/noise. Sort it out Snap.
If I could give Snap Fitness in Exeter 0 stars then I would. Absolutely shocking customer service. Repeated charges even after cancellation and refusing to acknowledge their mistakes leaving me out of pocket. Vile company that dont care about their customers at all. Avoid like the plague!
Extremely clean gym with dedicated team and brilliant classes/instructors. If you live that side of Exeter I recommend it over all other gyms nearby
Snap Fitness Exeter is a UK Gym based in Exeter, South West England. Snap Fitness Exeter is located at Unit 3 Ashton Rd, Exeter EX2 8LN, UK.
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