I feel very torn writing this review as I had been with this practice for over forty years and had been extremely happy with the service I had received over those years. Unfortunately, I had the misfortune to have an emergency appointment with another dentist rather than my own dentist (he is very curteous, polite and professional). However, this other dentist, was exactly the opposite - bullish, unprofessional, rude, spoke over me constantly, and most importantly, did not explain the procedure she did on me beforehand. If I'd realised what she was going to do I would never have gone ahead - I had no explanation before hand! I was in total shock when she had finished and she didn't achieve her objective anyway, which was to kill the nerve in my tooth, as she couldn't find it! (I'd gone in with an abscess). So I went through all that pain and hassle for nothing. As far as I am aware it is an accepted practise to explain a procedure to a patient before carrying out that procedure and getting the patient's consent. My own dentist was very apologetic when I told him and said he'd ask the woman dentist in question to contact me to explain her actions and hopefully apologise but so far, and it's been many, many months, I have heard nothing! So it's with a heavy heart that I have changed my dentist and I would advise anyone to avoid ever going to see that woman.
I am so very disappointed in this dental practice, mainly in the the receptionist as I waited over 25 mins after my appointment and as I couldnt stay she advised me I would not be able to Re book, even though I was on time , kept waiting. I called back trying to book again but was met with the same attitude and hostility. I will now have to take my children out of this practice so we can all register together. Training in customer care is lacking on this reception desk.
Amazing dentistry and very kind and friendly staff.
St Leonards Dental Practice is a UK Dentist based in Exeter, South West England. St Leonards Dental Practice is located at 27 Denmark Rd, Exeter EX1 1SW, UK.
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